**Refund and Cancellation Policy for The Punjab Restaurant**
Thank you for choosing The Punjab Restaurant for your online food orders. We strive to provide the best service possible, and your satisfaction is important to us. Please read our Refund and Cancellation Policy carefully to understand the terms and conditions related to refunds and cancellations.
**1. Cancellation Policy**
**1.1 Order Cancellation by Customers**
Customers have the right to cancel their food orders under the following conditions:
**1.1.1. Order Not Prepared:** You can cancel your order at any time before it is being prepared by the restaurant. To cancel, please contact our customer support team via [contact information] or log in to your account on our website.
**1.1.2. Timely Cancellation:** Orders can be canceled up to [Specify time frame, e.g., 30 minutes] before the scheduled delivery or pickup time. If you cancel within this time frame, you will receive a full refund.
**1.2 Order Cancellation by The Punjab Restaurant**
In rare cases, The Punjab Restaurant may need to cancel an order due to reasons such as unavailability of ingredients, unforeseen circumstances, or delivery issues. In such instances, we will notify you promptly and process a full refund to your original payment method.
**2. Refund Policy**
**2.1 Refund Eligibility**
We offer refunds under the following circumstances:
**2.1.1. Quality Issues:** If you receive a food item that is of poor quality, damaged, or not as described, please contact us within [Specify time frame, e.g., 2 hours] of receiving your order. Provide clear photographic evidence, and we will assess your case for a potential refund.
**2.1.2. Missing Items:** If items are missing from your order, please contact us within [Specify time frame, e.g., 2 hours] of receiving your order. We will verify the issue and provide a refund for the missing items.
**2.1.3. Payment Errors:** In case of double charges, payment errors, or other payment-related issues, please contact us immediately, and we will work to rectify the problem and process any necessary refunds.
**2.1.4. Unsatisfactory Service:** If you are dissatisfied with your overall experience due to issues not covered above, please contact our customer support team. We will review your case on an individual basis and may provide a partial or full refund, or offer credits for future orders.
**2.2 Refund Process**
Once a refund is approved, we will process it as follows:
– Refunds will be issued to the original payment method used for the order.
– Please allow [Specify processing time, e.g., 3-5 business days] for the refund to appear in your account. The exact time may vary depending on your payment provider.
We appreciate your trust in The Punjab Restaurant, and we are committed to ensuring a positive experience for our valued customers. Your satisfaction is our top priority.
